What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, email address, and contact number. When you make a deposit or withdrawal through DANA, OVO, or GoPay, we record the transaction reference and wallet identifier so we can
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verify the payment and match it to your account. We do not store your full e-wallet PIN or password at any point. We also collect device and session data — your IP address, browser type, and the pages you visit — to keep your account secure
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and detect unusual access patterns. This data helps us flag a login from an unfamiliar device in Surabaya or anywhere else before it becomes a problem. We retain your account data for as long as your account is active and for a period after closure as
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required by applicable law. You can request a copy of the data we hold, ask us to correct inaccuracies, or request deletion where local law and our compliance obligations permit. Availability of certain features depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.