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Understand Your Rights and Our Obligations

These terms set out how sm650 operates for accounts in Indonesia, covering what we collect, how we handle your data, and what conditions apply to account use — where local law and eligible regions permit.

Account Terms ApplyDANA, OVO, GoPay ScopeIndonesia Eligible RegionsData Handling DisclosedPolicy Contact Available
sm650 Understand Your Rights and Our Obligations
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at sm650

We built our data handling around what an Indonesia account holder actually needs: clear retention limits, no unnecessary sharing, and a straightforward way to request changes. Your account security and privacy are operational commitments, not just policy language.

Data Retention Limits

We keep account and transaction data only as long as needed to operate your account and meet legal obligations. When a reason no longer applies, we remove the data.

Cookie and Session Handling

Cookies on sm650 track session state and payment flow — for example, keeping your GoPay or DANA deposit step active. They are not used to build advertising profiles.

Wallet Verification Security

When you link DANA, OVO, or GoPay for withdrawals, we match your registered mobile number against your account. This step protects against misdirected payouts and account takeover attempts.

Request a Data Change

You can ask us to correct, restrict, or remove personal data held on your account. Submit the request via live chat or email with your wallet-linked mobile number for verification.

POLICY CONTACT PATHS

Reach Us About Any Legal or Account Query

If something in our terms is unclear, or you want to exercise a data right, our support team handles policy-related requests through the same channels used for account help. We treat legal queries as a priority and route them to the right team so you get a direct answer rather than a generic reply.

Team online

Live Chat Support

Open live chat from your account dashboard to raise a policy question or request a data review. Responses are handled by our account team, not automated scripts.

Email Policy Request

Send a written legal or data request to our support email. Include your registered mobile number — the one linked to your DANA, OVO, or GoPay wallet — for faster identity matching.

Account Help Centre

The Help Centre inside your account holds FAQs on data handling, wallet verification, and account closure. Start there if your query is about a specific policy clause or term.

Common Questions About sm650 Policy and Your Rights

These are the questions we hear most often about account terms, data rights, and how our policy applies to Indonesia accounts. Each answer is specific to how sm650 actually operates — not generic legal boilerplate.

Access depends on local law and is available only where applicable regulations in your region permit. You are responsible for confirming that your use complies with local rules before creating an account.

We collect the mobile number you use to register, wallet identity details from DANA, OVO, or GoPay for payment verification, and transaction records needed to process deposits and withdrawals.

Yes. Submit a written deletion request via live chat or email, verified by the mobile number linked to your wallet. We process requests within the timeframe required by applicable rules.

Transaction data is retained as long as your account is active and for the period required to resolve any outstanding disputes or meet legal obligations. After that, it is removed from active systems.

Contact us via live chat or the policy email listed in your Help Centre. Include your account mobile number so we can locate your records and respond to the specific concern you've raised.

Our core account terms apply regardless of which e-wallet you use. Each provider — GoPay, OVO, DANA — also applies its own wallet terms to the transfer step, which sit alongside ours.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.